What is Great Customer Service?

What is great customer service and why is it crucial for your business success? GOOD customer service sucks. Good is the enemy of great” – James C. Collins, author of Good to Great Don’t worry, more coming soon … just got back from the DMV and AT@T appointments to learn what not to do …

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What is a Good Profit Margin?

What is a good profit margin? What the heck is a business profit margin?  Why is a profit margin important to you?  How do you calculate it?  How do you determine what the best pricing is to optimize for both the clients and the health of your business?  What mistakes do most business owners make?…

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How to Properly Price Business Services

What are the key factors to properly price business services? There are several challenges to optimally price business services.  How can you be fair to yourself AND the clients?  If you charge too much, will you not get any clients?  What if the competition is undercutting your services?  You don’t have clear cost of goods sold,…

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How to Keep Track of Business Finances

What is the easiest and most effective way to keep track of business finances? Many business owners don’t accurately know what’s going on financially on a month-to-month basis.  Yes, we can all see if the bank account is going up or down.  The good news is that’s the first indicator of cash flow reserves and…

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How to Prioritize in Three Dimensions

How to prioritize your tasks to have your results take off like a rocket! What do people say in this new millennium when you ask them how they’re doing?  In my experience, they say “I’m so busy”.  It’s as if they wear it like a badge of honor.  Everyone is running around like crazy and…

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Should You Choose Love or Money?

Should you choose love or money?  Which is more important? You might say it depends on who is choosing.  Each of us has different core values and what we find important.  It may depend on how old you are or if you have a family.  The Beatles sang “[money] Can’t buy me love” in 1964…

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How to Overcome FEAR and Get Out of Your Comfort Zone

Overcome fear and get out of your comfort zone for breakthrough success. I tell my potential business coaching clients that they have to have 4 key behaviors to succeed as an entrepreneur.  If they don’t want to do these things, I won’t let them hire me.  It’s simply no fun to coach someone and not have them…

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Best Closing Sales Techniques

What are the Best Closing Sales Techniques? First of all, closing sales is the lifeblood of any business.  Unfortunately, many business owners, entrepreneurs and sales people focus too much on closing sales techniques. So we all can agree that making sales leads to a profitable and successful business.  The problem does not lie in having…

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Unlimited Business Growth

What is the secret to unlimited business growth? Don’t things get too complex and break down as businesses grow?  Who wants more work when we’re already too busy?  Do you even want unlimited business growth? Many business owners are living a “Catch 22” business life.  When times are slow, they want more income and have…

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